Terms & Conditions

TERMS & CONDITIONS

Upon signature of the booking form by any participant in this tour and formal confirmation of admittance, the participant agrees that the organizing agents of the tour Aruz Tourism & Travel Agency. 

 

All tours in this brochure and the website addressed at url: www.aruztravel.com are operated by "Aruz". The attention of the client is drawn to the conditions below which constitute the contract between the client and Aruz. We strongly recommend you to book your tour as early as possible to ensure your place on the desired tour. Aruz accepts all major credit cards.

 

Tour Membership : Any person aged 12 or over is eligible, though if under 18 years of age, must be accompanied by a parent or guardian with proof satisfactory to Aruz in its sole discretion that such person has the requisite authority to have custody and care for such child. Unless such proof is furnished to Aruz, shall have the right to decline or retain any such child as a tour passenger. 

 

Information and Pricing Policy

 

Your reservation request will be confirmed upon receipt of the deposit which is 30% per person of the tour  rate. Please note that travel arrangements are not confirmed until you receive our written confirmation. The balance of the total amount, you can pay on your arrival in Turkey.

Before a booking is confirmed, Aruz Tourism & Travel  reserves the right to amend price of product due to any circumstances outside the control of Aruz Tourism & Travel  such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation / disembarkation fees at airports), increases in admission fees.

 

Payments can be made via BANK TRANSFERS (account details to be provided upon booking),VISA or MASTERCARD, via authorization .

 

Cancellations by Clients.

 

Clients can cancel at any time. The cancellation will be effected at the time that Aruz Tourism&Travel receives a written request from the Client and the following cancellation charges will apply: 

 

- 75-60 days prior to arrival  :  No penalty

- 59-45 days prior to arrival  :  10 % of the tour / service cost

- 44-30 days prior to arrival  :  25 % of the tour / service cost

- 29-15  days prior to arrival : 50 % of the tour / service cost

- 14 days & after  No refund

 

 If any number of the party is prevented from traveling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Aruz Tourism & Travel .

 

If a refund is payable by Aruz Tourism & Travel  to the Client, the refund amount will be calculated according to the conditions set out above and with consideration of evidence of exceptional circumstances. Aruz Tourism & Travel  will not pay fees charged to the Client by the Client’s bank for processing the credited amount.

 

Travel  Documentation

 

It is the responsibility of the Clients to be in possession of a valid passport, visa permits,and all necessary travel documents. Aruz Tourism & Travel  is not liable for damages arising from changes in regulations or laws to the necessary travel document requirements.

 

For Turkish Visa information, you can visit the Turkish Government's new website:

 

www.evisa.gov.tr .